How can I get a quote for cleaning my home?

Visit our Book Now page and enter the required information. You will receive a quote instantly.

Do you offer discounts for regular cleanings?

We do not offer any discounts at this moment.

Do I need to be home during the cleaning?

No. You are not required to be home at any point during your cleaning. We do encourage first-time customers to be present during their first cleaning to provide our staff with a walk-through of their home. After the cleaning, we recomend that our customers walk through thier home to ensure everything is to their satisfaction.

How many staff members can I expect to perform the cleaning?

We typically send 1 or 2 staff members depending on the size of your home.

Can my cleaning staff lift/move any furniture?

Unfortunately, due to insurance restrictions, our staff can NOT life/move any furniture.

Will my cleaning staff be able to reach high windows & cobwebs that may require a ladder?

No. Unforunately, due to insurance restrictions, our staff can NOT stand on any ladders, stepping stools, or furniture. Keep in mind that our staff do carry dusting poles, enabling them to reach an additional 3-5 feet.

Do I need to provide cleaning supplies or equipment?

We will bring our own cleaning products & equipment.

What type of cleaning products do you use?

We use a combination of green & traditional cleaning products.

What if I have a specific product that I want your cleaning staff to use?

If you would like to provide us with specific products, just leave them out for us to use during your cleaning!

Is Neat bonded & insured?

Yes. We are a fully licensed, bonded & insured company.

Do you run background checks on your staff?

Yes. We run detailed background checks on all our staff before they join our team.

How can I find your availability?

You can see our availability on our booking page. Just pick your date and available times will be displayed.

What if you don't have availability on a date that I need my home cleaned?

We try to accomodate all our customers so while we do not garantee we will be able to clean your home on your desired date, we will try our best.

Can you clean my rental property?

Yes. While we can not provide special pricing for cleaning your rental property, we work with you to ensure the property is properly clean. Just add any additional services you may require and leave any special instructions in the comment box at check-out.

What if I need to cancel or re-schedule my cleaning appointment?

Please let us know at least 24 hours prior to cancelling or re-scheduling your service. While we do not make our customers sign a contract, if you make more than 2 cancellations we will be required to charge you a $25 cancelation fee.

When will my credit card be charged if I schedule an appointment onlin?

Your card will be charged after our staff has arrived and has ensured that the description of your home matches the information submitted on the online order. Once your card is charged, you will receive a receipt via e-mail. Please note that a temporary hold in the amount of the cleaning will be placed on your card the night before your appointment to verify the validity of your form of payment. This hold is NOT a charge & will fall off within 24 hours.

What forms of payment do you accept?

We encourage our customers to use credit cards such as Visa, MasterCard, American Express, & Discover. We will try to work with you if this method of payment is not possible for you.

What is your refund policy?

While we DO NOT provide refunds, we will do everything necessary to provide you with the best cleaning experience. If you are unhappy with our services, call us or send us an e-mail within 48 hours of your service to make things right!